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Posted: Tuesday, February 13, 2018 12:04 PM

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The server plays a leading role in developing positive, lasting guest relationships by consistently delivering an excellent dining experience. As the direct link between the guest and the restaurant, it is primarily the server’s responsibility to ensure that each guest enjoys all aspects of their meal. All Burtons employees are held to high expectations; it is the server’s responsibility to know the menus inside and out, play an integral part in the financial results of the position, contribute to running side-work, and be self-motivated to go above and beyond our set of standards.
Requirements

Server Job Description
As a member of the Burtons staff your primary responsibility is to work as part of a team to provide all guests with superior service, and a quality product in a safe, clean, and hospitable environment. As a member of the Burtons team, you must always abide 100% by Burtons core values regarding your treatment of guests, other team members, managers and Burtons’ property. The specific knowledge, skill and ability requirements associated with your role as a server are:
• Knowledge of Burtons Grills quality standards and 100% adherence.
• Knowledge of Guest Service & Service Orientation: Knowledge of the principles of guest service including the evaluation of guest satisfaction, and actively looking for ways to help people.
• Active Listening Skills: Giving full attention to what guests, managers, & other team members are saying, taking time to understand the points being made, and asking questions as appropriate.
• Problem Sensitivity & Monitor Surroundings: The ability to tell when something is wrong or is likely to go wrong; monitoring your environment to detect or assess problems.
• Ability to organize, plan and prioritize work.
• Ability to establish and maintain interpersonal relationships and sustain them over time (e.g. to create regular guests).
• Self Control: Maintaining composure, keeping emotions in check and avoiding aggressive behavior even in very difficult situations.
• Stress Tolerance: Accepting criticism and dealing calmly and effectively with high stress situations.
• Responsible Cash Handling: Utilizing personal integrity and basic math skills to handle the assets of Burtons in a responsible manner.
• Memorization: The ability to remember information such as words, names, processes, procedures and numbers.
• English Reading Comprehension: Understanding written sentences and paragraphs in work-related documents provided in English.
• English Oral Comprehension & Expression: The ability to listen to, understand, and communicate information and ideas in spoken word and sentences utilizing the English language. The ability to speak so that others understand.
• General Physical Activity: Performing activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, stooping and standing at length.

• Location: 227 Turnpike Road Westborough, MA 01581, Worcester

• Post ID: 56404052 worcester
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