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Posted: Tuesday, February 13, 2018 11:51 AM

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As the initial guest contact, the host/hostess sets the tone for the entire dining experience. The host/hostess plays an essential role in establishing a positive and lasting relationship with our guests. The host/hostess is the first person to see the guest before they dine and the last person to see the guest before they leave. Warmly greet and welcome guests on arrival and say good-bye and thank you upon departure. Manage the efficient and timely seating of our guests to a table that best serves their needs.
Requirements

Host/Hostess Job Description (Dining Room Coordinator)
As a member of the Burtons staff your primary responsibility is to work as part of a team to provide all guests with superior service, and a quality product in a safe, clean, and hospitable environment. As a member of the Burtons team, you must always abide 100% by Burtons core values regarding your treatment of guests, other team members, managers and Burtons’ property. The specific knowledge, skill and ability requirements associated with your role as a dining room coordinator are:
• Knowledge of Burtons food and service quality standards and 100% adherence.
• Knowledge of Guest Service & Service Orientation: Knowledge of the principles of guest service including the evaluation of guest satisfaction, and actively looking for ways to help people.
• Active Listening Skills: Giving full attention to what guests, managers, & other team members are saying, taking time to understand the points being made, and asking questions as appropriate.
• Problem Sensitivity & Problem Solving: The ability to tell when something is likely to go wrong and then analyzing information and evaluating results to choose the best solution or course of action.
• Ability to organize, plan and prioritize work.
• Ability to establish and maintain interpersonal relationships and sustain them over time (e.g. to create regular guests).
• Self Control: Maintaining composure, keeping emotions in check and avoiding aggressive behavior even in very difficult situations.
• Stress Tolerance: Accepting criticism and dealing calmly and effectively with high stress situations.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
• Persuasion: The ability to persuade others to change their minds or behavior.
• Responsible Cash Handling: Utilizing personal integrity and basic math skills to handle the assets of Burtons Grill in a responsible manner.
• Memorization: The ability to remember information such as words, names, processes, procedures and numbers.
• English Reading Comprehension: Understanding written sentences and paragraphs in work-related documents provided in English.
• English Oral Comprehension & Expression: The ability to listen to, understand, and communicate information and ideas in spoken word and sentences utilizing the English language. The ability to speak so that others understand.
• General Physical Activity: Performing activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, stooping and standing at length.

• Location: 227 Turnpike Road Westborough, MA 01581, Worcester

• Post ID: 56403522 worcester
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