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Posted: Saturday, July 22, 2017 12:02 AM


About the Job

Randstad in partnership with The Hanover Insurance Group are actively hiring a Technology Specialist to join the Help Desk Services team located at the corporate office in Worcester, MA. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

What's in it For You?
- Career Development: Long term contract opportunity with Randstad offering comprehensive job training and continued mentorship ongoing.
- Hourly Pay Rate: $17.50/hour
- Flexible Schedule: Monday-Friday 8:30am - 5:00pm.
- Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k.

- Responsible for providing support on all basic client software and hardware products; escalating problems appropriately; monitoring and maintaining ownership of tickets to ensure problem resolution.
- Troubleshoots basic issues/problems; is heavily dependent on scripts and checklists as guides; documents solutions.
- Must be able to demonstrate customer service skills such as patiently seeking to understand customer's issue and situation, providing workarounds, proper follow-up, and status updates.
- Ability to remain organized while performing multiple tasks.
- Ability to work in a team environment.
- Works with technical support personnel (internally and externally) to retrieve solutions for clients.

- 0-2 years experience in tech support, help desk services, and basic troubleshooting in a corporate environment.
- High School Diploma required; continuing education preferred.
- Demonstrates working knowledge with Windows 7, Outlook and 2007-2013 Office products.
- Good communication, interpersonal and organizational skills.
- Easily adapts to new, different or changing situations, requirements or priorities. Has an understanding and appreciation of individual differences.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.

Please submit your resume to Lindsey Fontana at for an immediate response!

• Location: Worcester, Worcester, MA

• Post ID: 42993653 worcester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017