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Posted: Wednesday, June 21, 2017 3:47 PM

Location: Milford, MA
Department: Service
Employment Type: Full Time Non-Union
Work Hours: 1st Shift
Requisition Number: 17-0098

Milton CAT is seeking a highly driven person for our Service Key User to work at our Corporate Headquarters in Milford, MA. This candidate will work within the Service Organization to support software, process and technologies being utilized for both internal service technicians and customers. This is an entry level junior position with a growth opportunity for advancement within the company.

Essential Duties
• Assist with the support of business systems and process change.
• Front line support of service employee computer technology and software applications.
• Front line support for customer software issues, licensing and day to day activities within the Service Solutions Center.
• Develop documentation to support processes.
• Provide training on current systems, upgrades and new software implementations.
• Work with the IS department on personal computer configurations and problem resolution.
• Attend weekly IS department meetings
• Complete Business system testing
• Flexible to work after hours when needed to meet customer needs.
• Performs related duties as assigned.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• Bachelor’s degree in Business or related studies.
• Knowledge of Information Technology and business process analysis.
• Experience with computer setup (hardware/technical) and software installation.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.
• Occasional travel typically within Milton CAT territory (typically within driving distances).

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Apply Online –*1DB8FA00D138C9E0

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background checks, drug testing, and health assessments are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

• Location: Milford, MA, Worcester

• Post ID: 43103678 worcester is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017